The home · Its safety · The evidence
You run the support. Someone still has to run the home.
Supported living sits between care and housing. Your care system handles the care. The house — its safety checks, its repairs, its records — often falls between the care provider, the landlord and the managing agent.
Not a care or CQC system. It works alongside yours.
Get the Supported living: who is responsible for what (PDF)
A duty map of the housing side of supported living: gas, electrical, fire, alarms, repairs, licensing and more, who does what, the evidence to keep, and CQC's tests for keeping housing and care separate.
Beat 1 · Your week now
Residents tell your staff. The landlord hears later, if at all.
In most schemes, a resident mentions the broken heater or the damp patch to a support worker, not to the landlord. The worker writes it in the care log or passes it on by phone.
The landlord, or the agent acting for them, may own the building and the repair. Certificates for a shared house are often tracked in someone's spreadsheet.
Beat 2 · What breaks
The repair gets lost between care and housing.
A problem raised with care staff on Monday may not reach whoever can fix it until Friday — or never — and nobody can show when it was first reported.
The government is now consulting on whether Awaab's Law should cover supported housing and licences. If it does, timescales for hazards would run from when the landlord became aware. In a scheme where care, management and ownership sit with different organisations, that's hard to prove either way.
- Repairs reported to care staff that never reach the landlord
- No record of when a hazard was first reported
- Gas and electrical certificates tracked in a spreadsheet
- Housing evidence mixed into care records
Beat 3 · Why your current tools can't fix it
Care systems are built for the care plan, not the building.
Care management software is very good at what it's for: care plans, medication, visits. It isn't built to track a gas certificate, chase an electrical report or time a repair.
Housing systems built for large landlords assume a repairs team and a call centre, not a support worker in a shared house.
Beat 4 · What changes
The housing side, in one place, alongside your care system.
Evidix keeps the home's safety certificates with reminders before they expire, records repairs and hazards with the time they were reported, and runs the same timescales social landlords use — as a service standard where the law doesn't yet require it.
Support notes, where you want them in Evidix, go through a review gate. When a commissioner, landlord or inspector asks about the home, there's one record to show.
- Gas, electrical, fire risk (HMO), legionella and more, tracked with reminders
- Repairs and hazards recorded with the time they were reported
- Awaab's Law timescales run as a service standard for licences and non-social lets
- An evidence pack for the property, with certificates attached
What ships today
What ships today.
The home's safety, on a schedule.
Certificates tracked with expiry dates and reminders, including the ones that were never provided.
Explore furtherHazards on a clock.
Repairs that could be hazards are recorded with when they were reported, against the timescales social landlords use — a service standard where the law doesn't apply.
Explore furtherRepairs to the right trade.
Jobs raised, assigned to a contractor and tracked to completion, with photos.
Explore furtherSupport notes with a review gate.
Draft → submitted → approved, with safeguarding-aware retention. Optional, if your care system already holds them.
Explore furtherA portal for residents.
Residents, or the staff supporting them, can report a repair and see what's happening.
Explore furtherEvidence when it's asked for.
A dated pack for the property, with certificates attached.
Explore furtherSee it working before you sign up.
Short videos of real tasks in Evidix, each under two minutes. No sign-in needed.
What Evidix doesn't do
It isn't a care system, and doesn't try to be.
Evidix doesn't hold care plans or medication records, and it doesn't do CQC reporting. It covers the housing side — the home, its safety, its repairs and the evidence behind them — so your care system can stay exactly as it is.
For supported living providers — customer stories will appear here when there are real ones to tell
Keep the care in your care system. Keep the home on the record.
Start with the duty map, or try it on one of your homes.