Your own stock · Supported housing · Temporary accommodation · Private renting

The evidence arrives organised, whoever holds the tenancy.

A council is a landlord, an overseer of supported housing, a buyer of temporary accommodation and an enforcer of private renting standards. Evidix keeps a dated record behind each. The council pays only for the homes it manages, and everything it manages sits in one system.

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You hold the duty. Someone else holds the records.

Support notes sit with the managing agent. Suitability evidence for a temporary placement sits with the provider. The certificates behind an enforcement case sit with the landlord. Your officers ask, wait, and receive whatever each one chooses to send, in whatever format they keep it.

What breaks

The question starts before the paperwork arrives.

On your own stock, a reported hazard starts a statutory clock under SI 2025/1042 the day after you become aware of it: 10 working days to investigate, then 3 for the written summary and 5 to make safe, or 24 hours in an emergency.

Everywhere else the clock is your officers' time: a housing benefit review, a placement decision or an enforcement case that waits on documents someone else has to find.

Hazard clocks that run whether or not the report reached the right person
Support records held by the managing agent, not by the council
Suitability evidence for a placement sent as email attachments
Enforcement cases that wait on a landlord's search through old emails

Why your current tools can't fix it

Your systems hold your records. The evidence you need is in theirs.

A council housing system covers the council's own homes. The agents, providers and landlords you oversee each run their own tools, or a spreadsheet. Nothing the council buys reaches into their records, so every review starts with a request and a wait.

What changes

When they keep the record in Evidix, it comes to you finished.

For your own homes, Evidix is the landlord system, and homes the council manages itself, whatever the arrangement, sit in the same system on the same terms. Where a provider or landlord manages the home, they keep the record as they work, and your officer sees it or receives it when you ask: the evidence of the support delivered, an approval link, or a dated evidence pack.

Supported housing: evidence of the support delivered, as dates and hours, never the support plan
Your own stock: Awaab's Law clocks and one trail per property
Temporary accommodation: approvals and placements decided on the record
Private renting: a dated evidence pack for the property

What ships today

What ships today.

Awaab's Law clocks for your own stock.

Each hazard report opens the SI 2025/1042 clocks, counted in working days excluding weekends and England and Wales bank holidays. Statutory on social tenancies.

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A dated evidence pack.

Certificates, inspections and communications in one date-ranged PDF. Its fingerprint is stored when it is built, and a changed file is refused.

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Notes reviewed before they count.

Draft, submitted, then approved or returned with comments. An approved note cannot be edited; a correction supersedes it and the original stays readable.

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Two streams, kept apart.

A shared stream the person can read and a professional stream. A safeguarding note cannot be put in the shared stream.

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A named officer, read-only.

A managing agent can give your officer read-only access to the support record. Support notes only where the provider has approved them for sharing. Never the support plan.

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Decisions without an account.

Property approvals and placements come to your officers as links. They decide without an account, and the decision goes back on the provider's record.

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See it working before you sign up.

Short videos of real tasks in Evidix, each under two minutes. No sign-in needed.

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Who pays, and what the council gets

Whoever manages the home pays.

The council pays for the homes it manages itself, whether they are its own tenancies, supported housing, temporary accommodation or supported living. Where a registered provider, managing agent or private landlord manages the home instead, they pay, and the council's officers see the record at no charge to the council.

1 · Your own homes

Every check, every action and every clock on the home, in one system.

Where the council owns and lets homes, Evidix is its landlord system: the certificates, the actions they raise, the clocks and the record, ready for councillors, the Regulator and the Ombudsman.

Every safety check on the home, with its certificate and due date
Every action an assessment raises has a due date, an owner and evidence that it was done
Awaab's Law clocks opened from each hazard report, statutory on social tenancies
One dated report shows councillors what is open, overdue and oldest
A date-ranged evidence pack when the Regulator or the Ombudsman asks
If managing agents run some of the stock, a group view reads across each agent's organisation

Who pays: The council, as the landlord: a subscription, like any landlord.

One system for every home the council manages itself: its own tenancies, and any supported housing, temporary accommodation or supported living it runs directly.

See it with your own homes

2 · Exempt and supported housing oversight

Supported housing licensing: the evidence for each house, in one record.

“Local housing authorities will have six months to set up licensing schemes, once the Secretary of State has designated and written to them.”
MHCLG consultation on the draft supported housing licensing regulations, 15 October 2026, Part 2.

“The licence holder must ensure an assessment of the needs of each resident of the supported housing is carried out no later than 4 weeks after the date on which the person starts living in the housing.”
Draft Supported Housing (Licensing) (England) Regulations, Schedule 3, paragraph 14.

For one house, that evidence often sits with four organisations: the owner, the registered provider, the managing agent and the support provider. In Evidix they keep one record for the house, together.

What your officers see

Evidence of the support delivered: each resident's move-in date, needs-assessment date and who carried it out, support sessions and hours. Support notes only where the provider has approved them for sharing. Never the support plan.
Every safety certificate on the house, with its due date
Each resident's tenancy, rent and Housing Benefit payer
An approved note cannot be edited; a correction supersedes it and the original stays readable

Who pays: Whoever manages the house. Where a managing agent or provider manages it, they pay, at no charge to the council.

Where a provider manages the house, your licensing officers see the record it shares with you, free. Where the council manages it itself, it is paid, like your own homes.

Talk to us about licensing

Supported housing licensing under the Supported Housing (Regulatory Oversight) Act 2023 is not yet in force. The draft regulations were published for consultation on 15 October 2026.

3 · Temporary accommodation

Who pays: The housing provider, where it manages the home
Cost to you: No charge to the council for homes a provider manages. Homes the council manages itself are paid, like its own homes.

The provider sends you what you need to decide, and your decision goes back on their record.

Property approval: your officer opens a link, with no account, and approves or declines with notes
The approval link is sent to named recipients, expires, and can be withdrawn
Placements: the signed housing application comes to your placement officers with accept and decline links
A placement decision is recorded with the officer's name, organisation, IP address and time

4 · Private renting enforcement

Who pays: The private landlord
Cost to you: No charge to the council

When your private sector housing team asks a landlord for evidence, a landlord on Evidix can answer with the record rather than a search through emails.

A dated evidence pack for the property: certificates, inspection records and tenant communications
Built from the record as it was kept, not assembled after the request arrived
A fingerprint of the file is stored when it is built, so a changed copy is refused

Evidence supports an inspection; it does not replace one.

Start with one relationship.

Talk to us about your own homes, or about the providers and landlords you already work with. Bring a real case.

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