Review gate · Two streams · Supersede, never overwrite
Recording support is the easy half. Governing it is the rest.
Most systems in this space capture support well. What is usually missing is what happens to a note afterwards — who checked it, who can read it, and what happens when it turns out to be wrong.
Last updated 18 September 2026
The pain
What this feature fixes.
Nobody checked it before it became the record.
A note written at 11pm by a tired relief worker is, from that moment, the evidence. Having a senior see it and question it before it hardens is the half that survives a review.
One notes field, two incompatible duties.
The person has a right to their record and a right not to be handed a risk assessment about themselves. A single free-text field cannot hold both, so the honest record ends up somewhere they can never see.
A correction destroys the original.
Something recorded in error gets edited. The earlier version is gone, and with it any ability to show what was known at the time and what changed.
How it works
What you get when you turn this on.
- A support case per person — notes, goals, sessions and records in one place
- Notes move draft → submitted → approved, or return with comments for the author
- A review queue for seniors, ordered safeguarding-first rather than oldest-first
- Shared and professional streams, with safeguarding notes forced professional by the system
- The person can add their own voice to a shared note before it is approved
- Corrections supersede and stay linked; redactions leave an audited marker
- External support workers invited per person, or held as a contact card with no login
- Read-only commissioner and RSL seats, professional stream withheld until authorised per case
[ Support Cases — screenshot Wave 1.5 ]
With and without
The operating-day difference.
Without Evidix
- Notes that are the record the moment they are saved
- One notes field serving two conflicting duties
- Edits that overwrite what was there
- External workers with all access or none
With Evidix
- A review gate before a note counts
- A shared stream and a professional stream
- Supersede, with the chain readable
- Scoped to one person, endable in one action
Available on
Which plans include this.
Basic
Included
Professional
Included
Business
Included
Enterprise
Included
The note read back to you in three years should be one somebody checked.
See how the review gate works in practice.