AI triage · Power Team dispatch
From WhatsApp message to job complete — without losing the thread.
Tenants report in their language; AI classifies urgency and category; dispatch goes straight to your curated Power Team. Every step persisted as evidence.
Last updated 18 September 2026
The pain
What this feature fixes.
Maintenance reports get lost in private WhatsApps.
Tenant messages a PM directly. PM goes on annual leave. The job sits for three weeks. The tenant calls Citizens Advice. Awaab's Law clock has been running the whole time.
The wrong trade gets dispatched.
Tenant reports a leak; you send a plumber; turns out it's the roof. A second visit costs more than the first job. Multiply across 50 tenancies and the operational overhead is real.
Photos sit on someone's phone.
Insurance claim time: the photos are on the PM who left in March. The before-and-after evidence is gone. The claim gets disputed.
How it works
What you get when you turn this on.
- Tenants report maintenance via WhatsApp in 6+ languages — no app to install
- IntakeAgent (Claude-based) triages urgency (1–5) and category in seconds
- Suggested job creation with structured fields, ready for one-click dispatch
- Power Team dispatch to your curated trades
- Photo capture at every status change · audit trail per job · trace ID propagation
- Awaab's Law clocks attach to hazard-flagged reports on social tenancies automatically — 10 working days to investigate, 3 to issue the written summary, 5 to make safe, 24 calendar hours for an emergency (SI 2025/1042)
- Works with no signal — a two-level offline queue holds the job, the notes and the photos until the phone reconnects
- A photo leaves the device only after the server has confirmed it, so a lost connection never costs you the evidence
- One install covers operator, tradesperson and tenant — from a link, with no app store and no download
[ Maintenance Management — screenshot Wave 1.5 ]
With and without
The operating-day difference.
Without Evidix
- Three WhatsApp groups, no central record
- PMs guess at urgency; emergencies sit overnight
- Photos on personal phones; lost when staff leave
- Awaab's Law clock runs while you scramble for evidence
- No signal in the basement, so the visit gets written up from memory that evening
- A contractor doing two jobs a year will not install your app
With Evidix
- Every report captured, classified, and tracked in one place
- AI classifies urgency 1–5; emergencies escalate immediately
- Photos + status + comments persisted with the job, with trace ID
- Hazard clock starts the day after awareness, skipping weekends and bank holidays
- Captured on the spot; the queue drains when the phone comes back into range
- They open a link — the same install covers every role
Available on
Which plans include this.
Basic
Included
Professional
Included
Business
Included
Enterprise
Included
Maintenance triage that doesn't depend on whose phone has the WhatsApp.
AI triage included on every plan — try it free for 14 days.